CFD Telecom, Inc.
CFD Telecom, Inc. provides technical support related to
installation, maintenance or technical issues with the equipment
supported by our company. Issues are classified as level 1 and 2.
Level 1 involves part replacements.
Level 2 involves software programming at the installer level:
Features operation, upgrades, backup & restore.
Written reports are provided for every solutions and tasks.
CFD Telecom, Inc. does not contemplate as part of the installation, maintenance or technical issues resolution, problems caused by other sources such as prior technicians from other companies and/or customer intervention in which manufacturer software corruption is determined. These t ype of issues are to be refered to the equipment manufacturer which posseses level 3 of technical support.
Level 3 involves problem resolution of propetary software issues at the manufacturer side:
Software debug, patches, software upissues.
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